Refund Policy

1. Overview

At Deevyam, we aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we're here to help.

2. Return Eligibility

You may request a return if:

• The product is damaged, defective, or incorrect
• The return request is raised within 30 days of delivery
• The product is unused and in its original packaging with all tags intact

3. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products
• Used or damaged items (not due to our fault)
• Items without original packaging
• Perishable or fragile items (if applicable)

4. Return Process

To initiate a return:

• Contact us at [Your Email/Phone] with your order details
• Share images/videos of the product (if damaged/defective)
• Our team will review and approve the request
• Once approved, we will arrange pickup or guide you for return shipping

5. Refund Policy

• Refunds will be processed after the product is received and inspected
• Approved refunds will be credited to the original payment method
• Processing time: 5–10 business days (depending on your bank/payment provider)

6. Replacement Policy

• If you receive a damaged or incorrect product, we may offer a replacement instead of a refund
• Replacement is subject to product availability

7. Cancellation Policy

• Orders can be cancelled before dispatch only
• Once shipped, cancellation requests will not be accepted

8. Shipping Charges

• Shipping charges are non-refundable
• Return shipping costs may be borne by the customer unless the product is defective or incorrect

9. Late or Missing Refunds

If you haven't received your refund:

• Check your bank account again
• Contact your bank or payment provider
• If the issue persists, contact us for assistance