Terms & conditions

1. Overview & User Eligibility

These Terms & Conditions govern your use of our website and the purchase of products or services offered through it.

By accessing this website or placing an order, you confirm that you are legally capable of entering into a binding agreement.

2. Product Representation

We make every reasonable effort to display product descriptions, colours, dimensions, materials and images accurately.

Actual product colour may vary slightly because of screen settings, lighting, photography or natural variations in materials.

3. Orders & Confirmation

• Submitting an order does not automatically guarantee acceptance.
• An order is confirmed only after successful verification and payment.
• We may request additional information before processing an order.
• We reserve the right to cancel orders affected by pricing or inventory errors.

4. Pricing & Payment

• All prices displayed on the website are subject to change without notice.
• Taxes, shipping fees and other charges may be added during checkout.
• Orders are processed only after successful payment confirmation.
• Payments must be made through the payment methods available at checkout.

5. Bulk & Corporate Orders

For bulk, customised or corporate orders:

• Pricing may vary according to quantity, design, material and customisation.
• Production begins only after approval of the final quotation or sample.
• Custom orders may require an advance payment.
• Approved personalised products may not be eligible for cancellation or return.

6. Order Fulfilment

• Estimated dispatch and delivery timelines are shared for reference only.
• Delays may occur because of production, courier or external circumstances.
• Customers must provide complete and accurate delivery information.
• Additional delivery charges may apply for incorrect or incomplete addresses.

7. Cancellation Policy

• Cancellation requests must be made before the order enters processing.
• Orders already dispatched, produced or customised cannot be cancelled.
• Approved refunds will be processed through the original payment method.

8. Returns & Replacement Policy

• Return or replacement requests must be raised within the specified period.
• Products must be unused and returned with their original packaging.
• Images or an unboxing video may be required for damaged or incorrect products.
• Normal colour, texture or handmade variations are not considered defects.

9. Intellectual Property Rights

All website content, including text, images, graphics, product designs, branding, logos and layouts, is owned by or licensed to us.

No content may be copied, reproduced or commercially used without prior written permission.

10. Privacy & Communications

• Customer information is handled according to our Privacy Policy.
• We may contact you regarding orders, payments, delivery or support.
• Promotional communication is sent only where permitted or accepted.

11. Limitation of Liability

• We are not responsible for indirect or consequential losses.
• We are not liable for delays caused by third-party delivery partners.
• Our total liability shall not exceed the value of the relevant order.

12. Website Usage

Users must not:

• Use the website for unlawful purposes.
• Attempt unauthorised access to website systems.
• Upload harmful code, malware or misleading information.
• Interfere with website performance or another user’s experience.

13. Governing Law

These Terms & Conditions shall be governed by the laws of India. Any dispute shall be subject to the jurisdiction of the courts applicable to our registered business location.